Returns & Exchanges Policy
At Gordon Technical Sales and Service Inc., we stand behind the quality of our products and aim to ensure our customers are completely satisfied with their purchases. We understand that sometimes things just don’t work out. So, if you’re not entirely happy with your purchase, our Returns & Exchanges Policy is designed to help make things right. Through this policy, we strive to make the process straightforward and hassle-free. Your satisfaction is our priority, and we appreciate your trust in us as we work through any concerns together.
Return: A return occurs when you send back an item you purchased from us, and ask for a refund.
Exchange: An exchange happens when you return an item and want to swap it for something else instead.
Refund: A refund is when we return the money you paid for an item.
Original Packaging: The packaging the item came in when it was delivered to you.
Faulty Item: An item is considered faulty if it doesn’t work the way it’s supposed to, or arrived damaged.
Proof of Purchase: A document showing that you bought the item from our site, like a receipt or order confirmation email.
We’ve kept the definitions simple and straightforward to ensure there’s no confusion. If you ever have questions or need more clarity, feel free to reach out to our customer service team.
At Gordon Technical Sales and Service Inc., we take pride in the quality and functionality of our products. However, we understand that sometimes things may not go as expected. Below are the conditions under which we accept returns:
Defective Item: If the item you received has a defect that prevents it from working as it should, we’ll gladly accept a return.
Misrepresentation: If the item doesn’t do what was advertised, you’re entitled to a return.
Purchased in Error: If an item was purchased by mistake, we accept returns with a restocking fee of 20% or $25, whichever is higher.
Timeframe: Returns must be initiated within 30 days from the date of purchase.
It’s crucial to obtain a Return Merchandise Authorization (RMA) number before sending back the item.
Condition: Items should be returned in an unused condition and with the original packaging.
Unfortunately, we do not accept ‘change of mind’ returns. We encourage you to review your order carefully before making a purchase to ensure it meets your needs.
We get it, sometimes a mix-up happens, and you might end up with an item that’s not quite what you needed. At Gordon Technical Sales and Service Inc., we’re here to help correct that. Here’s how we handle exchanges:
Wrong Item Purchased: If you’ve purchased the wrong item, we’re open to facilitating an exchange. However, please note that restocking fees and other charges may apply. Exchanges are assessed on a case-by-case basis to ensure a fair solution for both you and our business. It’s all about finding a solution that leaves everyone satisfied.
Feel free to get in touch with our customer service team who will assist you through the exchange process. We aim to make the process as smooth as possible to get you exactly what you need.
Return and Exchange Process
We aim to make the return process as hassle-free as possible. Here are the steps to follow if you need to return an item:
Get in Touch: Reach out to our customer service team to obtain a Return Authorization number. This number is crucial for processing your return.
Instructions: We’ll provide you with detailed instructions on how to return the product to us.
Ship the Product: Pack the item securely and ship it back to us.
Evaluation: Upon receiving the item, we’ll evaluate its condition to ensure it meets our return criteria.
Approved Returns: If everything checks out, we’ll proceed with processing the return.
Discrepancies: If there’s a discrepancy with the condition of the item, we’ll still try to work things out. However, there might be circumstances where we need to return the item back to you with a fee.
We appreciate your understanding and cooperation throughout this process. Our goal is to resolve any issues to your satisfaction, keeping the process transparent and straightforward.
We understand that getting your funds back promptly is important. Here’s how we handle refunds based on your original payment method:
Paid by Card: If you paid using a card, we’ll refund the amount to the same card. Alternatively, a credit can be applied to your account for future purchases if that’s what you prefer.
Paid by Purchase Order: For purchases made through a Purchase Order, a credit will be applied to your account. If you’d prefer, we can also issue a check to your accounting department.
We aim to process refunds as quickly as possible once the return has been approved and processed. Our customer service team is here to keep you informed every step of the way.
We strive to be as accommodating as possible, but there are certain scenarios where our Returns & Exchanges Policy has some limitations. Here are the exceptions:
Large Equipment: Due to the nature and size of large equipment, these items have a different return and exchange process. Please contact our customer service team for more details if you have issues with large equipment purchases.
On Sale Items: Items purchased on sale are final and cannot be returned or exchanged. We encourage you to carefully consider sale items before purchasing.
These exceptions help us maintain the integrity and quality of our products and services, ensuring we can continue delivering the best to all our customers. If you have any concerns or questions, feel free to reach out to our customer service team.
For any inquiries or assistance, feel free to reach out to us:
Phone: 804.893.4076 (Available Mon – Fri, 9 AM to 5 PM EST)
We reserve the right to alter the Returns and Exchanges Policy at any time. Any changes will be updated on this page, and we encourage you to review our policy periodically.
This policy is easily accessible on our website. We encourage you to review it and reach out with any questions.