FAQ Page

Frequently Asked Questions

We get these a few times a day

Frequently Asked Questions

When can I get my reports?

Your reports are alive and well on our new Client Portal. To access them you need to have an account with us and we have to have a P.O. from your most recent service.

If you would prefer to not set up an account with us, please let us know and we can email your reports.

What are my payment options?

We accept Purchase Orders, Checks, ACH Payments, and all major Credit Cards provided that:

  •  This isn’t your first order with us – in which case we require a credit card or a down payment ahead of time. You may also submit a credit application for credit terms.
  • Your account is in good standing – We will notify you ahead of time if your account is in danger of falling out of good standing status.

Do you offer service contracts?

We do. Call us at 804.893.4076 to get more information on the services we can offer you.

How do I set up an account?

At the moment, all account set-ups are being done manually – To ask for an account on our Client Portal you may email [email protected], call 804.893.4076, or fill out our account creation request form below.

Do you offer installation on your larger units?

We offer installation assistance on most equipment at an additional cost – We will be there on-site to make sure that you don’t make any costly mistakes. It will also include a thorough walkthrough on the unit, including helpful tips and tricks.

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