Customer Survey - Gordon Technical

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Service Experience Survey

We know, surveys aren’t very fun. We built this one to be as simple as possible so you can move through it and get on with your day. We appreciate you taking the time to fill this survey out! This year put us to the test and we definitely want to improve our service next year. Please fill out this form for us so we know where we did good and where we need to improve.

Step 1 of 3

33%

Was Gordon Technical your first choice for calibrations?(Required)

Yes

We know we're not the only one's out there, can you tell us what made you go with them first?(Required)

You can select more than one option.

They had better pricing

They had better availability

Their customer service is better

You weren’t able to calibrate my equipment

I didn’t know about you

Other

Are you planning on using us next year?(Required)

Yes

I don’t know yet

How was our pricing?(Required)

How knowledgeable were our technicians?(Required)

How well did we take care of you before, during, and after our visit?(Required)

How well did we communicate(Required)

Which of our services do you regularly use?(Required)

Calibration/Repair/Preventative Maintenance Service

Over-the-phone Technical Support

Gyratory Mold Resurfacing

E-commerce store

Lab Supply/Equipment Purchases

Instructional Resources

Where do you think we could improve?

Who was your technician?(Required)

Overall, how did they do?(Required)

How was their communication before their visit(Required)

How quickly did you get your calibration reports?(Required)

Would you like for them to come back again?(Required)

Phone

This field is for validation purposes and should be left unchanged.