5 Simple Questions to Ask Before You Choose a Service Company

When it comes to choosing a service company for your lab, knowing that they are capable of providing good results during calibrations can be the difference between full and limited production. 

With so many options available, it’s important to understand what to look for when making your choice. This article will highlight the 5 key factors you should consider when evaluating asphalt testing lab service companies, so you can make an informed decision and choose the right partner for your needs. 

Whether you choose Gordon Technical or another service provider, these factors will help you ensure that you’re getting the best value for your money and the highest level of service.

1. Do You Clean Before You Calibrate?

Picture of an NCAT that wasn't cleaned by another service company 3 weeks prior.

Clean equipment might be the last thing on your mind when you get your calibrations done, but if you regularly clean your equipment throughout the season, not cleaning prior to doing a calibration can impact the calibration result.

A lot of service companies capitalize on this by failing otherwise good equipment and talking you into a lot of expensive service extras.

It’s important to find out ahead of time if the service company will clean your equipment for you, or if you’ll need to clean it yourself before they arrive. A good service company knows that cleaning a unit is essential to providing you with good results.

This is why Gordon Technical includes cleaning in all of our calibrations.

2. How Will I Receive My Test Results?

Our customers can access reports on their phones

Choosing a service company that provides accurate and organized reports helps ensure your testing lab meets state standards and reduces the chance that your results are inaccurate.

With digital reports, you won’t have to dig through stacks of paper to find what you need during an audit. If your service company stores your reports for you (we do) then you won’t even have to worry about losing your digital file. All of your reports will be securely stored and easily accessible at any time. 

Choosing a service company that provides digital reports can help to eliminate audit stress.

3. Will You Tell Me Before Doing Repairs?

A picture of an untrustworthy person stealing money

It’s important to choose a service company that is transparent in their repair process. Some companies may take advantage of customers by repairing equipment without first informing them or using more parts than necessary. It’s crucial to have a service provider that will communicate any issues they find and give you the option to approve or decline repairs before any work is done. 

By choosing a company that is transparent in their repairs, you can have peace of mind that your equipment is being serviced fairly and effectively.

4. Are Your Technician’s Factory Trained?

Choose a service company with technicians who are experts in their field. At Gordon Technical, we invest in the training and development of our technicians, including sending them to the manufacturer for training. 

Our technicians are knowledgeable, experienced, and equipped with the latest industry standards and technologies to ensure the accuracy and efficiency of your asphalt testing lab equipment.

5. What kind of technical support do you provide after service?

Choose a service company that provides ongoing support even after the service visit. At Gordon Technical, we understand the importance of continued support and are committed to providing our customers with the best experience possible. 

That’s why we offer free over the phone technical support after you choose us as your service partner. This sets us apart from our competition and provides you with peace of mind, knowing that we’re always here to help.

By asking these 5 questions, you can weed out bad service companies and save yourself a ton of money by not having to do recalibrations. At Gordon Technical, we are genuinely excited to change how this industry operates. Contact us today to learn more about our asphalt testing lab services.

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